Glossary: OMS, Retail, and Ecommerce
A comprehensive glossary of all things go-to-market, retail tech, and e-commerce.
Order Management & Fulfillment
Central software for managing, tracking, and processing orders across multiple sales channels. Helps unify workflows, automate routine tasks, and prevent order errors.
Allows sellers to print multiple order documents (invoices, shipping labels) in one go, streamlining high-volume processing.
Generates a consolidated picking list for several orders, making it easier for warehouse staff to retrieve products efficiently.
Automatically creates shipping documents for couriers, enabling smooth dispatch and providing end-to-end parcel tracking.
Monitors and enforces predefined standards such as shipping deadlines or delivery accuracy, essential for marketplace and customer trust.
Allows shipping available items from an order immediately, while pending items are sent later. Improves delivery speed and customer satisfaction.
Combines multiple orders from the same customer into a single shipment to reduce shipping costs and processing time.
Splits a large order into multiple shipments based on stock availability or warehouse locations for faster delivery.
Lets you update shipping status for multiple orders simultaneously, saving time during peak fulfillment.
Handles returned products, generating return authorizations, tracking status, and updating inventory accordingly.
Ensures order status updates are reflected in real-time across all channels, minimizing customer confusion and overselling.
Generates shipping labels directly within the platform, supporting various courier templates and formats.
Lets sellers and buyers monitor real-time progress of their shipments, from dispatch to delivery.
Automatically pulls new orders from connected marketplaces into the OMS for central management.
Systematizes order cancellation procedures, ensuring inventory is adjusted and customers are notified promptly.
Detects, logs, and helps resolve errors in syncing orders between marketplaces and the OMS.
A unique identifier for each order, aiding in tracking, reporting, and customer support.
Coordinates shipping processes tailored for each marketplace’s requirements and preferred couriers.
Creates and manages customer invoices for each order, supporting accounting and compliance.
Processes large groups of orders simultaneously for efficient bulk operations, ideal for flash sales or high-demand periods.
Outsourced logistics providers handle inventory storage, packing, and shipping, enabling sellers to scale with less overhead.
A business model where the seller transfers customer orders to a supplier who ships directly to the customer.
Warehouse operations that involve selecting ordered items (picking) and preparing them for shipment (packing).
Documentation (often digital) confirming that an order has been received by the customer.
A warehouse or distribution center that processes online orders on behalf of sellers.
The total time from when an order is placed to when it is fulfilled and delivered to the customer.
A logistics method where inbound shipments are directly transferred to outbound trucks, minimizing storage time.
The process of handling product returns, repairs, recycling, or disposal.
An order for an item that is temporarily out of stock and will be shipped once available.
All stages an order passes through, from creation and payment to fulfillment, delivery, and possible return.
Automatic assignment of orders to specific warehouses, stores, or fulfillment partners based on rules or location.
The first stage in the delivery process, moving goods from the seller to the shipping carrier.
The final step in the delivery journey, where goods are delivered to the end customer’s address.
Dividing an order into multiple deliveries, often to speed up fulfillment when items are sourced from different locations.
A document listing all shipments being transported, used for verification and compliance.
An unexpected event (e.g., weather, incorrect address) causing a delay or change in delivery schedule.
Connecting shipping carriers directly to your OMS for real-time label generation, rates, and tracking.
Time taken from when an order is received to when it is shipped or completed.
Percentage of orders fulfilled without errors, reflecting warehouse and process reliability.
The average monetary value of all orders over a set period, useful for analyzing customer purchasing behavior.
The average monetary value of all orders over a set period, useful for analyzing customer purchasing behavior.
Inventory & Product Management
Centralized tool for creating, editing, and organizing product information across all connected sales channels.
Automatic updating of inventory levels across marketplaces, webstores, and internal systems to prevent overselling.
Process for correcting inventory counts due to returns, losses, or errors, ensuring accurate stock records.
Bulk upload or download of product data for faster onboarding and catalog management.
Manage and track stock in multiple storage locations for greater fulfillment flexibility and efficiency.
Creation and maintenance of unique Stock Keeping Units for accurate tracking of each product and variant.
Combining multiple products into a single package for sale, often used to increase order value or clear stock.
Batch or individual updating of product prices across all integrated channels from one dashboard.
Moving inventory from one warehouse or location to another for optimized stock allocation.
Using barcode technology for quick, error-free product identification, receiving, and picking.
Automated notifications when inventory falls below set thresholds, preventing stockouts.
Updating inventory levels for many SKUs at once, saving time during audits or large shipments.
Organizing products with characteristics such as color, size, or material for better catalog navigation.
Assigning products to the correct categories on each sales channel for improved search and organization.
Keeping inventory accurate across webstores, marketplaces, and offline stores in real time.
Automatically updates product data across all connected sales channels after any change.
Provides insights into stock movement, turnover, and aging for better replenishment decisions.
Spotting unsold or obsolete items to aid in clearance or write-off planning.
A log of all inventory changes—purchases, sales, transfers, and adjustments—for audit and analysis.
Designates products as available or unavailable for sale, controlling visibility on each channel.
Extra inventory kept on hand to prevent stockouts during demand spikes or supply delays.
A measure of how often inventory is sold and replaced within a set period.
A strategy to receive goods only as needed, reducing storage costs and waste.
Accounting method where the oldest inventory is sold or used first.
Inventory accounting where the most recently received stock is sold or used first.
Managing individual items by their unique serial numbers, useful for electronics or regulated goods.
Frequent, systematic counting of inventory subsets to spot errors before they escalate.
When demand for an item cannot be fulfilled due to insufficient inventory.
Excess inventory, leading to increased holding costs and risk of obsolescence.
Products no longer saleable due to expiration, damage, or market changes.
Loss of stock from theft, damage, or administrative error.
Stock that remains the property of the supplier until it’s sold by the retailer.
Suppliers monitor and replenish inventory at the retailer’s location.
Pre-assembling items into ready-to-ship packages or kits for easier sales.
A list of raw materials, parts, and components needed to manufacture a product.
Assigning value to inventory for accounting and financial reporting.
Manually counting all items to verify inventory accuracy.
Total costs associated with storing unsold goods, including warehousing, insurance, and spoilage.
Continuously tracks inventory changes in real time as sales and receipts occur.
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