Frequently Asked Questions (OMS FAQs)
Everything You Need to Know About Sellercraft's Order Management Systems (OMS) in Southeast Asia
What is Sellercraft, and how can it help my e-commerce business?
Sellercraft is an Order Management System (OMS) designed to simplify multichannel e-commerce operations. It helps you manage orders, inventory, and product listings across platforms like Shopee, Lazada, TikTok Shop, and more, saving time and reducing errors so you can focus on growing your business.
Which e-commerce platforms does Sellercraft support?
Sellercraft integrates with popular marketplaces such as Shopee, Lazada, TikTok Shop, Zalora, Tokopedia, Shopify, WooCommerce, and Magento, allowing you to manage multiple stores from one platform.
Do I need technical skills to use Sellercraft?
No, Sellercraft is designed to be user-friendly for businesses of all sizes. It offers an intuitive dashboard and step-by-step guidance, with support available if you need help setting up or using the platform.
How does Sellercraft prevent overselling or stockouts?
Sellercraft automatically syncs your inventory across all connected platforms in real time, ensuring accurate stock levels and minimizing the risk of overselling or running out of stock unexpectedly.
Is there a free trial available before I commit?
Sellercraft no longer offers a free trial. Instead, we provide a free consultation to discuss your design solution requirements and to test the software, helping you determine how it fits your business needs.
What size business is Sellercraft suitable for?
Sellercraft caters to small businesses just starting out, established sellers managing large-scale operations, and even enterprises with complex needs, offering scalable solutions for all.
How much does Sellercraft cost after the trial?
Pricing depends on the size and specific needs of your business. Sellercraft offers various plans, each with its own set of features. For detailed pricing information, please contact the Sellercraft team.
What kind of support does Sellercraft offer new users?
Sellercraft provides comprehensive support, including online training, a dedicated support team reachable via WhatsApp, email, or chat, and a knowledge base to guide you through setup and usage.
How is an OMS different from a CRM system?
An OMS (Order Management System) and a CRM (Customer Relationship Management) system serve distinct yet complementary purposes.
While a CRM focuses on managing customer interactions, tracking sales history, and analyzing behavior to drive marketing and retention, an OMS handles the operational side — streamlining order processing, inventory, shipping, and fulfillment.
Both contribute to a better customer experience but from different angles: CRM builds relationships, while OMS ensures smooth delivery.
How is an OMS different from a Inventory Management system?
An Inventory Management System (IMS) tracks stock levels and optimizes inventory flow within warehouses to prevent overstocking or stockouts.
In contrast, an Order Management System (OMS) covers the entire sales journey — from payment to delivery — ensuring smooth coordination across inventory, order processing, and fulfillment to enhance customer satisfaction.
While both systems handle inventory data, IMS focuses on what's in stock, whereas OMS ensures what’s ordered gets delivered smoothly.
How is an OMS different from a ERP systems?
An OMS focuses specifically on tracking, processing, and fulfilling orders across channels.
An ERP is broader, covering finance, HR, and other enterprise functions. Many businesses use an OMS alongside or instead of an ERP for more specialized order workflows.
Which platforms does Sellercraft support and integrate with?
Sellercraft integrates with both online and offline sales channels, including popular marketplaces like Shopee, Lazada, TikTok Shop, Zalora, Tokopedia, Shopify, WooCommerce, and Magento, allowing you to manage multiple stores from a single platform and streamline customer service across channels.
We also provide integrations with accounting, WMS, POS, ERP, CRM, and TMS systems for comprehensive omnichannel coverage, depending on availability.
How is Sellercraft different from other OMS providers in Southeast Asia?
Sellercraft is a purpose-built OMS + PIM platform designed for Southeast Asia’s multichannel complexity. It offers native integrations with Shopee, Lazada, TikTok Shop, and local POS systems, plus real-time inventory sync and fulfillment automation.
Unlike legacy tools, it combines order and product management in one unified system—scalable for fast-growing regional brands.
Can Sellercraft integrate with third-party logistics (3PL) providers in Malaysia and Singapore?
Yes. Sellercraft integrates with a wide range of 3PL and fulfillment partners across Malaysia and Singapore. Merchants can automate shipping label generation, order routing, and warehouse selection using customizable rules.
Local logistics players like Ninja Van, J&T, and Teleport are natively supported, with flexible APIs available for custom integrations.
Does Sellercraft support cross-border shipping and multi-warehouse routing?
Absolutely. Sellercraft’s OMS is designed for regional scalability. It enables businesses to manage inventory across multiple warehouses and automate order fulfillment based on location, stock levels, or shipping rules.
The platform also supports cross-border order management—including customs documents, tax handling, and integration with regional last-mile providers—to simplify expansion across Southeast Asia.
When to opt for a custom OMS?
Building a custom OMS tailored to your specific business processes is ideal if you need to integrate with legacy software and disparate systems, operate with unconventional or complex workflows, or require advanced features that off-the-shelf solutions don’t offer.
